How can we help?
Write to us about reading, translations, narration or your subscription, and we’ll get back to you. You can also tap Send feedback on the Profile screen in the app.
- Help with reading and translations
- Narration and subscription questions
- Privacy and data requests
- Bug reports and feedback
Email us
[email protected]If it’s about a translation, tell us the book and the word. A screenshot helps.
Write to support
Other ways we can help
App support
Opening books, translations, narration, or anything else that isn’t working the way you expect.
[email protected]Privacy and your data
Ask what our server holds about you, or have it removed. The Privacy Policy lists exactly what leaves your device.
Read the Privacy PolicySubscriptions and refunds
Apple handles the payment for Tapread Premium, so refunds are requested from Apple. You can cancel in your device’s Settings.
Request a refund from AppleCommon questions
How do I cancel my subscription?
On your iPhone or iPad, open Settings, tap your name, then Subscriptions, then Tapread. Premium stays active until the end of the month you’ve paid for.
How do I restore my purchase on a new device?
Sign in with the same Apple ID, open Tapread and tap Restore purchases on the Profile screen.
How do I delete my account?
Open Profile in the app and tap Delete account. This signs you out of Apple, erases your synced words and removes what our server knows about you. Deleting the app removes everything stored on the device.
Why can’t I open a book from Kindle or Apple Books?
Books bought in Kindle or Apple Books are copy-protected, and Tapread can’t open protected files. Kindle files without protection (MOBI and AZW3) open fine, as do EPUB, PDF, Word, FB2 and TXT.
Do I need an internet connection?
Reading works offline. Translating a new word and narrating a new chapter need a connection. Words you’ve looked up before and chapters that are already narrated work without one.